This course will familiarize you with fundamental issues that GSM, CDMA and ISP customers encounter, and subsequently position you to resolve such issues, via best practice troubleshooting processes.
Beyond the technical, this course will also cover communication soft skills. While these soft skills are consistently rated as extremely important to the customer`s experience, they are often neglected when it comes to allocating the time and budget needed for professional customer support training.
The training is perfect for help desk technicians, hardware and software support engineers, and support professionals at all levels, as well as for new graduates looking to be employed this area.